MERCY Malaysia is an international non-profit organisation focusing on providing medical relief, sustainable health-related development, and risk reduction activities for vulnerable communities, in both crisis and non-crisis situations. Founded in 1999 in response to the conflict in Kosovo, MERCY Malaysia has since evolved, adopting and adapting to the most critical needs affecting communities in Malaysia and globally. MERCY Malaysia is committed to the humanitarian action principles of Humanity, Impartiality, Independence, and Neutrality, which seek to protect the lives and dignity of people at risk and affected by crises.

MERCY Malaysia embraces the Humanitarian Development Nexus approach by building synergies between emergency, humanitarian, and development health aid, therefore improving the effectiveness of the overall effort as well as achieving sustainable outcomes that have been co-created together with communities and other stakeholders. Ultimately, delivering meaningful actions through multi disciplinary responses and facilitating effective partnership with the aim of building communities’ resilience to shocks and future disasters.

ABOUT MERCY MALAYSIA

STRATEGIC PLAN

From 2020 to 2023

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OUR HISTORY

Kosova,1999: These photos are among MERCY Malaysia’s first missions, where we extended humanitarian aid to refugees from Kosovo. We provided mobile health services to displaced children and women, who were incredibly grateful to see us.

It all began in 1999, amidst a raging war in Kosova where thousands of lives were lost and suffering was widespread. Moved by the plight of countless innocent civilians, especially women and children, Dr. Jemilah Mahmood, a Malaysian obstetrician & gynaecologist, was moved to volunteer her medical services.

Finding no national organisation ready to support such international crises, she established the Malaysian Medical Relief Society – better known today as MERCY Malaysia – with a handful of like-minded friends. MERCY Malaysia aimed to provide a platform for Malaysians to unite and play their role in the international humanitarian arena.

MERCY Malaysia’s first mission was to Kosova in June 1999. Many more missions followed, each team consisting of Malaysians from all walks of life with the single goal of helping others, regardless of race, religion, culture or boundary.

In the last two decades, the organisation has provided humanitarian assistance and programmes in 32 countries, in crisis and non-crisis situations. MERCY Malaysia has also evolved into a full-fledged humanitarian organisation offering the full spectrum of humanitarian services, from emergency response to rehabilitation and recovery, mitigation and prevention, and disaster preparedness.

OUR SOCIETY

MERCY Malaysia is registered with the Societies Act 1966 (Registration No: PPM-020-14-16091999). To date, we have over 500 members, and over 7,000 registered volunteers in our database. In compliance with the Societies Act, MERCY Malaysia submits its accounts to an external auditor, publishes its Annual Report for review and holds an Annual General Meeting for all members, usually in June every year

VISION & MISSION

All staff and volunteers uphold MERCY Malaysia’s Mission and Core Values in performing their duties, whether at the Headquarters, Country Field Office, or any location where they represent the organisation.

#Vision

To be outstanding in delivery of medical and humanitarian aid to all.

#Mission

MERCY Malaysia is an international non-profit organisation focused on providing medical relief, sustainable health-related development, and risk reduction activities for vulnerable communities, in both crisis and non-crisis situations.

GUIDING PRINCIPLES

MERCY Malaysia upholds its vision of being outstanding in the delivery of medical and humanitarian aid to all. Governed by its constitution, the organisation strives to ensure quality and accountable services through the internal processes guided by international standards, and standards and regulations of international organisations and bodies to which it is a signatory. Among others, MERCY Malaysia is bound by

#1 The Code of Conduct, in which all MERCY Malaysia stakeholders - staff, volunteers, partners and partner organisations, and donors - adhere to when representing MERCY Malaysia in one form or another

#2 Code of Conduct for International Red Cross and Red Crescent Movement and NGO’s in Disaster Relief

#3 MERCY Malaysia is also Core Humanitarian Standard (CHS)

#4 The Sphere Handbook, Humanitarian Charter and Minimum Standards in Humanitarian Responses

#5 UN Secretary General Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse (ST/SGB/2003/13)

#6 Principles of Partnership (as endorsed by the Global Humanitarian Platform, 12 July 2007)

#7 The principles related to financial transparency and accountability

#8 Priciples of confidentiality

#MERCY MALAYSIA PRESIDENT

“Our journey is fueled by the synergy of passionate individuals and strategic partnerships”

Since the first mission to Kosovo in 1999, MERCY Malaysia has evolved from providing emergency medical response, to embracing a transformative journey dedicated to alleviating suffering and fostering resilience in communities affected by crisis and calamities around the globe.

What began as a humble initiative by Dr. Jemilah and friends, has evolved into a beacon of hope that is continuing to impact thousands of lives every year. MERCY Malaysia’s journey has been characterised by relentless dedication, strategic expansion, and a deep-rooted belief that everyone has the right to medical and humanitarian aid.

With our current multifaceted approach encompassing disaster response, sustainable development, and advocacy, and our continued drive and passion to renew ourselves to remain relevant, MERCY Malaysia continually adapts to the evolving needs of those we serve. Fueled by the synergy of passionate individuals, strategic partnerships, a culture of accountability and transparency, MERCY Malaysia’s collaborative efforts have become a leading force in humanitarian action. Our stewardship has provided a catalyst for positive change and inspired others to join the humanitarian space in Malaysia, to build a more just and compassionate world.

As we reflect our 25-year journey in humanitarian leadership,we are both humbled and energised by the challenges that lie ahead. While we recognise the new faces of adversitieson the horizon, our commitment remains steadfast — to create positive impact, advance human dignity and foster development and resilience.

#humanitarianleadership #25years

Dato’ Dr. Ahmad Faizal Mohd Perdaus

President

EXCO Members

Assoc. Prof. Dr. Shalimar Abdullah, Vice President I
Razi Pahlavi Abdul Aziz, Vice President II
Dr. Mohamed Ashraff Mohd Ariff, Vice President III
Reza Abdul Rahim, Honorary Treasurer
Prof. Dr. Nazimah Idris, Honorary Secretary
Dr. Keith Tye Sue Kiat, Assistant Honorary Secretary

Committee Members

Dr. Peter Gan Kim Soon
Dr. Khamarrul Azahari Razak
TS. Dr. Dzulkarnaen Ismail
Sr. Dr. Syed Abdul Haris Syed Mustapa

Ex-Officio Members

Datuk Dr. Heng Aik Cheng
Assoc. Prof. Azlina Wati Binti Nikmat
Mohd Radzi Bin Jamaludin
Dr. Zool Raimy Abdul Ghaffar
Dr. Soh Yih Harng
Vivegananthan S/O Rajangam
Dr. Siti Maisarah Binti Ahmad

MERCY Malaysia is an international non-profit organisation focusing on providing emergency relief, sustainable health-related development and building resilient communities activities for vulnerable communities, in both crisis and non-crisis situation.

Monday - Friday : 9:00am - 6:00pm
[email protected]
03 2276 2116
MERCY Malaysia
1st Floor, Bangunan MCOBA
42 Jalan Syed Putra, 50460 Kuala Lumpur, Malaysia