Summary:

The Programme Officer (PO) will be based at MERCY Malaysia headquarters in Kuala Lumpur and is responsible for the end-to-end management of assigned humanitarian and development projects. This includes programme initiation, planning, implementation, monitoring, and closure, ensuring compliance with internal policies and international standards such as the Core Humanitarian Standard (CHS), Sphere Minimum Standards, and the Sendai Framework for Disaster Risk Reduction.

The PO will actively monitor humanitarian needs, lead or support emergency responses, and integrate Disaster Risk Reduction and Management (DRRM) approaches into all programme cycles. The role requires strong stakeholder coordination, technical planning, and operational oversight to ensure programmes are effective, accountable, and aligned with organizational strategies.

This list is by no means exhaustive and will be subjected to change from time to time as and when required.

Key Responsibilities:

1. Initiation of programme

• • Monitor and analyze humanitarian and development trends, identifying needs, risks, and gaps in areas of operation.
  • Conduct risk assessments, vulnerability analyses, and hazard mapping using tools such as GIS and Google Earth.
  • Participate in in-country coordination mechanisms and represent MERCY Malaysia in relevant platforms.
  • Lead or support Emergency Response Team (ERT) deployments and rapid needs assessments during disasters.
  • Provide technical input for assessment missions and programme design.
  • Be available for deployment within 24 hours for emergency or non-emergency missions.

2. Planning

• Conduct desk research, situation analysis, and develop evidence-based intervention strategies (short- to long-term).
• Develop DRRM strategies aligned with global frameworks (e.g., Sendai Framework) and national policies.
• Integrate disaster risk reduction, resilience-building, and climate adaptation elements into programme design.
• Design community-based preparedness plans (early warning systems, evacuation plans, resource strategies).
• Ensure compliance with CHS, Sphere standards, and technical sectors such as Health, WASH, and DRR.
• Prepare programme documentation (proposals, concept notes, budgets, technical drawings, reports).
• Contribute to internal strategic discussions and maintain strong inter-departmental collaboration.

3. Project execution and implementation

• Develop and execute implementation strategies aligned with organizational and country-level plans.
• Coordinate with country offices, field teams, partners, and technical units to deliver programme objectives.
• Implement community-based DRRM initiatives (e.g., resilient infrastructure, ecosystem restoration, livelihoods).
• Conduct trainings, simulation exercises, and capacity-building workshops for stakeholders and communities.
• Ensure programmes are inclusive, gender-sensitive, and adhere to humanitarian standards.
• Manage stakeholder engagement, including government agencies, NGOs, donors, and communities.
• Oversee logistics, procurement processes, and budget tracking for programme activities.
• Implement feedback and complaint response mechanisms to ensure accountability.

4. Monitoring & Closing

• Track programme indicators and ensure timely monitoring, evaluation, and reporting of outputs and outcomes.
• Maintain accurate documentation (soft and hard copies) in compliance with organizational guidelines.
• Support and facilitate monitoring visits, evaluations, and audits.
• Provide regular updates to management on programme progress and field developments.
• Ensure financial accountability and operational efficiency of field activities.
• Document lessons learned, best practices, and conduct post-disaster reviews.
• Ensure all projects include clear exit strategies and that deliverables are met prior to closure.

5. Advocacy & Coordination

• Promote integration of DRRM across sectors such as climate adaptation, health, and WASH.
• Develop awareness campaigns and communication materials to strengthen stakeholder engagement.
• Build and maintain partnerships with government agencies, NGOs, community leaders, and other stakeholders.
• Represent MERCY Malaysia in coordination forums and external engagements.

Others

• Proficiency in GIS tools, Google Earth, and spatial analysis for disaster risk assessment.
• Strong understanding of humanitarian principles, DRRM frameworks, and global standards (CHS, Sphere, Sendai Framework).
• Ability to work in high-pressure environments and deploy rapidly during emergencies.
• Commitment to continuous learning and staying updated on DRRM trends, innovations, and best practices.
• Undertake any other duties of compatible natures may be required from time to time

Summary:

The Programme Officer (PO) will be stationed in MERCY Malaysia headquarters in Kuala Lumpur and will be tasked to undertake to overall management of any projects assigned to him/ her. The PO will be responsible to manage and coordinate assigned project from end-to-end which includes stakeholder engagement internally & externally, fulfilling the necessary processes and to ensure everything is recorded properly as stipulated within the policy and manual for project management.

All PO are also responsible to continuously monitor the overall humanitarian or development needs within his/ her area of responsibility in order to ensure any programmes planned and implemented met the intended objectives while having the required space for improvement whenever needed. The PO in general has to also ensure the required resources for each project are fulfilled with the right capacity prior to implementing it.

While internal policies and procedures are at the utmost important to be fulfilled, all PO must also have full understanding of the external policies and standard the organisation is signatory of including the ‘Core Humanitarian Standard’ (CHS) and Sphere Minimum Standard in Humanitarian Response (SPHERE).

This list is by no means exhaustive and will be subjected to change from time to time as and when required.

Key Responsibilities:

1. Initiation of programme

• Be fully abreast of the country’s humanitarian development including the needs and gaps.
• Involve with in-country coordination mechanism and share relevant development from MERCY Malaysia
• Lead or support Emergency Response Team (ERT) during a disaster response mission.
• Provide support to any assessment mission during or prior to its deployment with relevant input.
• Be readily available and accessible for deployment within 24 hrs for emergency operations or as required for non-emergency mission.

2. Planning

• Develop desk research and situation analysis of any disaster or on-going humanitarian situation within MERCY Malaysia country of interest.
• Develop intervention plan in response to the humanitarian of developmental issues identified in the country of interest from short to long term.
• Contribute to discussion on programme development and provide input based on current development in the humanitarian sector.
• Prepare and participate in departmental and any meetings as directed; provide input and insight during those meeting attended.
• Ensure standards and policy are met during the development of programme including CHS & Sphere but, also to ensure technical standard on health, WASH & DRR are observed and considered when developing such strategy.
• Preparation and submission of documents related to programme planning to management including proposals, memo, concept note, technical specification and drawings, etc.
• Maintain close working relationships with other departments in MERCY Malaysia and provide necessary support whenever required.

3. Project execution and implementation

• Develop an implementation strategy to support the overall humanitarian plans that were developed for the country by MERCY Malaysia.
• Engage and support the country office/ field office/ state chapters/ tech team/ partners and its team to meet the agreed upon implementation plan and the strategic plan.
• Assist country office/ field office/ state chapters/ tech team/ partners in their plans through initiating and conducting training sessions when needed to capacitate them to improve their work.
• Sharing of information on continuous basis with country office/ field office/ state chapters/ partners and ensure that all projects/programmes are in line with MM’s commitments at all times.
• Ensure that all activities are implemented efficiently, effectively as per the project plans; improve quality of projects whenever found necessary and as committed within the Sphere and CHS policy.
• Ensure all stakeholders are well informed about MERCY Malaysia existence including the government agencies, communities, and donors, other actors both national NGO & International NGO.
• Execute the feedback and complaint response mechanism in program implementation

4. Monitoring & Closing

• Assist the Programme Manager in ensuring tracking of set monitoring indicators throughout the implementation cycle and regular reporting on impact, and general coordination with implementing stakeholders.
• Responsible to complete and accurately document reports saved in soft copy as per MERCY Malaysia guidelines, uploaded internally on the server timely and filed in hard copy.
• Facilitate any visits plan for both for technical and regular monitoring.
• Prepare and update on latest development on assigned projects to Head or PDO and management team on monthly basis and upon returning from field visit.
• Ensure accountability and high quality standards of MERCY Malaysia interventions
• Provide feedback to Head of PDO on progress of country office/ field office/ state chapters/ tech team/ partner’s activities and any arising issues.
• Oversee the daily operations of field offices (in collaboration with country team) and activities and ensure financial state is at its optimum capacity.
• Execute all projects planned are designed with an exit strategy and that commitments are met prior to closing of the project activities.
• Responsible for activities, outputs and financial expenses are reported as per requirement and reflect the actual upon closing of project.
• Lessons learnt & best practices are properly recorded and shared upon closing of project.

Others

• Undertake any other duties of compatible natures may be required from time to time

JOB DESCRIPTION

Position Title: Outreach Fundraising & Engagement Officer

Reporting to: Head of Communication & Fundraising

Summary:

The Outreach Fundraising & Engagement Officer is responsible for driving strategic fundraising initiatives through proactive outreach and stakeholder engagement, with a strong focus on Islamic Social Finance (ISF) instruments such as zakat, waqf, and sadaqah. This role serves as a key liaison between the organisation and external stakeholders including corporates, financial institutions, and donors by building meaningful partnerships, promoting impactful programmes, and mobilising sustainable funding for humanitarian and social initiatives. The officer is expected to translate ISF concepts into compelling value propositions, ensure Shariah-compliant fundraising practices, and enhance the organisation’s visibility and credibility through effective engagement, ultimately contributing to long-term donor relationships and sustainable funding growth.

Key Responsibilities:

1. Fundraising & Outreach

• Develop and implement outreach strategies to attract individual, corporate, and institutional donors.
• Execute fundraising campaigns, including zakat, waqf, sadaqah, and other ISF instruments.
• Identify and pursue new fundraising opportunities aligned with organizational goals.
• Represent the organization in events, roadshows, and stakeholder engagements.

2. Stakeholder Engagement

• Build and maintain strong relationships with donors, partners, and community leaders.
• Engage with Islamic institutions, corporates, and high-net-worth individuals for fundraising collaboration.
• Deliver presentations and briefings to promote fundraising initiatives and impact.

3. Islamic Social Finance (ISF) Integration

• Ensure fundraising activities align with Shariah principles and ISF frameworks (zakat, waqf, sadaqah).
• Support the development of ISF-related programs and campaigns.
• Collaborate with internal teams to ensure proper fund allocation and reporting in accordance with ISF guidelines.

4. Campaign Management & Execution

• Plan and manage fundraising campaigns from concept to execution.
• Coordinate with communications teams for campaign visibility.
• Monitor campaign performance and prepare reports for management.

5. Donor Management & Reporting

• Maintain accurate donor records and engagement tracking.
• Ensure transparency in fund utilization and reporting.
• Prepare proposals, reports, and impact updates for donors and stakeholders.

Others

• Undertake any other duties of compatible natures as may be required from time to time

Key Requirements

• Bachelor’s Degree in Muamalat, Islamic Finance, or related field.

Experience & Knowledge

• 1-2 years working experience.
• Strong understanding of Islamic Social Finance (ISF) (zakat, waqf, sadaqah).
• Prior experience in fundraising, outreach, or stakeholder engagement is an added advantage.

Skills & Competencies

• Strong communication, presentation, and interpersonal skills.
• Ability to engage diverse stakeholders, including corporates and religious institutions.
• Strategic thinking with strong execution capability.
• Good organizational and project management skills.

Language Requirements

• Proficient in English and Bahasa Malaysia.
• Ability to speak Arabic is required/strongly preferred.
• Mandarin proficiency is an added advantage.

Personal Attributes

• Passionate about community development and social impact.
• Strong integrity and understanding of ethical fundraising practices.
• Proactive, resourceful, and able to work independently.
• Culturally sensitive and able to engage with diverse communities

JOB DESCRIPTION

Position Title: Senior Fundraising Officer

Reporting to: Head of Communication & Fundraising

Summary:

The Senior Fundraising Officer plays a critical role in driving the organization’s fundraising strategy by securing funding from corporate partners, high-net-worth individuals (HNWIs), and the wider community. This role is responsible for managing the full funding cycle from business development and proposal writing to contracting, reporting, and donor retention.

The SFO will also take a hands-on role in implementing fundraising campaigns, working cross-functionally with Fundraising, Strategic Communications, Strategic Planning, and Operations teams to ensure all initiatives achieve income targets while maintaining strong alignment with organizational branding, messaging, and impact priorities.

Key Responsibilities:

1. Fundraising & Business Development

• Identify, develop, and secure funding opportunities from corporate donors, foundations, and HNWIs.
• Lead donor acquisition strategies to expand and diversify the organization’s funding base.
• Build and manage a strong pipeline of prospective donors and strategic partners.
• Contribute innovative ideas and approaches to enhance fundraising performance and sustainability.

2. Fundraising Campaign Implementation

• Plan, develop, and execute fundraising campaigns and events targeting individuals, community fundraisers, and corporate partners.
• Drive donor acquisition, engagement, and conversion through targeted and data-driven campaigns.
• Monitor campaign performance and optimize strategies to maximize fundraising outcomes and ROI.

3. Donor & Client Relationship Management

• Build, manage, and maintain strong relationships with donors and partners to ensure long-term engagement and retention.
• Act as the key liaison between donors and internal stakeholders.
• Organize and lead donor meetings, presentations, and engagement sessions at all levels.

4. Proposal Development & Reporting

• Lead the development of high-quality proposals, concept notes, and funding applications.
• Prepare accurate, timely, and compelling donor reports in line with funding requirements.
• Develop impactful presentations and communication materials tailored to diverse donor audiences.

5. Project & Financial Management

• Oversee the fundraising component of project implementation to ensure alignment with donor agreements.
• Monitor budgets, funding utilization, and financial reporting in collaboration with finance teams.
• Ensure compliance with donor requirements, internal policies, and audit standards.

6. Leadership & Team Facilitation

• Guide and support internal teams across the full funding cycle (business development → proposal → contracting → reporting).
• Work collaboratively with team members to ensure seamless coordination and delivery of fundraising initiatives.

7. Cross-Functional Collaboration

• Work closely with the Fundraising Team to achieve income targets and strengthen donor strategies.
• Collaborate with the Communications Team to ensure consistent branding, messaging, and storytelling.
• Align with the Strategic Planning Team to ensure fundraising efforts support organizational priorities and long-term goals.
• Coordinate with the Operations Team to ensure accurate representation of project implementation and impact to donors.
• Ensure all fundraising activities are integrated and aligned with the organization’s overall strategy and brand positioning.

8. Strategic Programme Design

• Ensure proposals are realistic, impactful, and aligned with donor priorities and organizational goals.

Others

• Undertake any other duties of compatible natures as may be required from time to time

Key Competencies & Skills

• Strong client and stakeholder relationship management skills.
• Proven ability to lead fundraising initiatives and secure funding.
• Excellent project management and financial management capabilities.
• Strong presentation and public speaking skills, with confidence engaging senior-level stakeholders and donors.
• Excellent interpersonal, communication, and negotiation skills.
• Strong writing skills for proposals, reports, and donor communications.
• High attention to detail and accuracy.
• Ability to think strategically while executing operationally.
• Strong teamwork and leadership capabilities.

Key Attributes

• Results-driven with strong initiative and accountability.
• Creative and innovative in fundraising approaches and campaign development.
• Strong leadership and team-oriented mindset.
• Professional and presentable appearance, suitable for engaging with donors and stakeholders.

Qualification & Experience

• Bachelor’s Degree in Business, Marketing, Business Administration, or related field.
• Minimum 5-10 years of relevant experience in fundraising, partnerships, or business development (preferably within NGOs or international organizations).
• Demonstrated experience managing the full funding cycle and donor portfolios.

Preferred / Added Advantage

• Ability to speak, read, and write Mandarin (to engage with corporate and high-net-worth donor segments).
• Experience working with international donors, grant-making bodies, or philanthropic networks.
• Familiarity with Islamic Social Finance (zakat, waqf, infaq) is an added advantage.

MERCY Malaysia is inviting applications from students who are interested in gaining practical experience in the humanitarian sector. We offer internship opportunities in several departments to support our ongoing work and provide learning exposure in a dynamic, mission-driven environment.

Available Internship Placements:

• Program Operations
• Health
• Fundraising
• Communications
• Volunteer Management
• Governance, Risk & Compliance
• Finance
• Information Technology (IT)
• Human Resources & Administration

Interns will have the opportunity to:

• Support daily operations and ongoing projects
• Learn from experienced staff and contribute to meaningful tasks
• Develop a better understanding of humanitarian and development work

Eligibility Criteria:

• Malaysian or international student studying at a Malaysian university
• Strong interest in humanitarian and non-profit work
• Able to commit to a minimum of 3 months
• Good communication and teamwork skills

Location:

MERCY Malaysia Headquarters, Kuala Lumpur.

MERCY Malaysia Chapter, Kuala Kerai, Kelantan

MERCY Malaysia Chapter, Kota Kinabalu, Sabah.

MERCY Malaysia Chapter, Kuching, Sarawak