JOB DESCRIPTION

Position Title: Outreach Fundraising & Engagement Officer

Reporting to: Head of Communication & Fundraising

Summary:

The Outreach Fundraising & Engagement Officer is responsible for driving strategic fundraising initiatives through proactive outreach and stakeholder engagement, with a strong focus on Islamic Social Finance (ISF) instruments such as zakat, waqf, and sadaqah. This role serves as a key liaison between the organisation and external stakeholders including corporates, financial institutions, and donors by building meaningful partnerships, promoting impactful programmes, and mobilising sustainable funding for humanitarian and social initiatives. The officer is expected to translate ISF concepts into compelling value propositions, ensure Shariah-compliant fundraising practices, and enhance the organisation’s visibility and credibility through effective engagement, ultimately contributing to long-term donor relationships and sustainable funding growth.

Key Responsibilities:

1. Fundraising & Outreach

• Develop and implement outreach strategies to attract individual, corporate, and institutional donors.
• Execute fundraising campaigns, including zakat, waqf, sadaqah, and other ISF instruments.
• Identify and pursue new fundraising opportunities aligned with organizational goals.
• Represent the organization in events, roadshows, and stakeholder engagements.

2. Stakeholder Engagement

• Build and maintain strong relationships with donors, partners, and community leaders.
• Engage with Islamic institutions, corporates, and high-net-worth individuals for fundraising collaboration.
• Deliver presentations and briefings to promote fundraising initiatives and impact.

3. Islamic Social Finance (ISF) Integration

• Ensure fundraising activities align with Shariah principles and ISF frameworks (zakat, waqf, sadaqah).
• Support the development of ISF-related programs and campaigns.
• Collaborate with internal teams to ensure proper fund allocation and reporting in accordance with ISF guidelines.

4. Campaign Management & Execution

• Plan and manage fundraising campaigns from concept to execution.
• Coordinate with communications teams for campaign visibility.
• Monitor campaign performance and prepare reports for management.

5. Donor Management & Reporting

• Maintain accurate donor records and engagement tracking.
• Ensure transparency in fund utilization and reporting.
• Prepare proposals, reports, and impact updates for donors and stakeholders.

Others

• Undertake any other duties of compatible natures as may be required from time to time

Key Requirements

• Bachelor’s Degree in Muamalat, Islamic Finance, or related field.

Experience & Knowledge

• 1-2 years working experience.
• Strong understanding of Islamic Social Finance (ISF) (zakat, waqf, sadaqah).
• Prior experience in fundraising, outreach, or stakeholder engagement is an added advantage.

Skills & Competencies

• Strong communication, presentation, and interpersonal skills.
• Ability to engage diverse stakeholders, including corporates and religious institutions.
• Strategic thinking with strong execution capability.
• Good organizational and project management skills.

Language Requirements

• Proficient in English and Bahasa Malaysia.
• Ability to speak Arabic is required/strongly preferred.
• Mandarin proficiency is an added advantage.

Personal Attributes

• Passionate about community development and social impact.
• Strong integrity and understanding of ethical fundraising practices.
• Proactive, resourceful, and able to work independently.
• Culturally sensitive and able to engage with diverse communities

JOB DESCRIPTION

Position Title: Senior Fundraising Officer

Reporting to: Head of Communication & Fundraising

Summary:

The Senior Fundraising Officer plays a critical role in driving the organization’s fundraising strategy by securing funding from corporate partners, high-net-worth individuals (HNWIs), and the wider community. This role is responsible for managing the full funding cycle from business development and proposal writing to contracting, reporting, and donor retention.

The SFO will also take a hands-on role in implementing fundraising campaigns, working cross-functionally with Fundraising, Strategic Communications, Strategic Planning, and Operations teams to ensure all initiatives achieve income targets while maintaining strong alignment with organizational branding, messaging, and impact priorities.

Key Responsibilities:

1. Fundraising & Business Development

• Identify, develop, and secure funding opportunities from corporate donors, foundations, and HNWIs.
• Lead donor acquisition strategies to expand and diversify the organization’s funding base.
• Build and manage a strong pipeline of prospective donors and strategic partners.
• Contribute innovative ideas and approaches to enhance fundraising performance and sustainability.

2. Fundraising Campaign Implementation

• Plan, develop, and execute fundraising campaigns and events targeting individuals, community fundraisers, and corporate partners.
• Drive donor acquisition, engagement, and conversion through targeted and data-driven campaigns.
• Monitor campaign performance and optimize strategies to maximize fundraising outcomes and ROI.

3. Donor & Client Relationship Management

• Build, manage, and maintain strong relationships with donors and partners to ensure long-term engagement and retention.
• Act as the key liaison between donors and internal stakeholders.
• Organize and lead donor meetings, presentations, and engagement sessions at all levels.

4. Proposal Development & Reporting

• Lead the development of high-quality proposals, concept notes, and funding applications.
• Prepare accurate, timely, and compelling donor reports in line with funding requirements.
• Develop impactful presentations and communication materials tailored to diverse donor audiences.

5. Project & Financial Management

• Oversee the fundraising component of project implementation to ensure alignment with donor agreements.
• Monitor budgets, funding utilization, and financial reporting in collaboration with finance teams.
• Ensure compliance with donor requirements, internal policies, and audit standards.

6. Leadership & Team Facilitation

• Guide and support internal teams across the full funding cycle (business development → proposal → contracting → reporting).
• Work collaboratively with team members to ensure seamless coordination and delivery of fundraising initiatives.

7. Cross-Functional Collaboration

• Work closely with the Fundraising Team to achieve income targets and strengthen donor strategies.
• Collaborate with the Communications Team to ensure consistent branding, messaging, and storytelling.
• Align with the Strategic Planning Team to ensure fundraising efforts support organizational priorities and long-term goals.
• Coordinate with the Operations Team to ensure accurate representation of project implementation and impact to donors.
• Ensure all fundraising activities are integrated and aligned with the organization’s overall strategy and brand positioning.

8. Strategic Programme Design

• Ensure proposals are realistic, impactful, and aligned with donor priorities and organizational goals.

Others

• Undertake any other duties of compatible natures as may be required from time to time

Key Competencies & Skills

• Strong client and stakeholder relationship management skills.
• Proven ability to lead fundraising initiatives and secure funding.
• Excellent project management and financial management capabilities.
• Strong presentation and public speaking skills, with confidence engaging senior-level stakeholders and donors.
• Excellent interpersonal, communication, and negotiation skills.
• Strong writing skills for proposals, reports, and donor communications.
• High attention to detail and accuracy.
• Ability to think strategically while executing operationally.
• Strong teamwork and leadership capabilities.

Key Attributes

• Results-driven with strong initiative and accountability.
• Creative and innovative in fundraising approaches and campaign development.
• Strong leadership and team-oriented mindset.
• Professional and presentable appearance, suitable for engaging with donors and stakeholders.

Qualification & Experience

• Bachelor’s Degree in Business, Marketing, Business Administration, or related field.
• Minimum 5-10 years of relevant experience in fundraising, partnerships, or business development (preferably within NGOs or international organizations).
• Demonstrated experience managing the full funding cycle and donor portfolios.

Preferred / Added Advantage

• Ability to speak, read, and write Mandarin (to engage with corporate and high-net-worth donor segments).
• Experience working with international donors, grant-making bodies, or philanthropic networks.
• Familiarity with Islamic Social Finance (zakat, waqf, infaq) is an added advantage.

MERCY Malaysia is inviting applications from students who are interested in gaining practical experience in the humanitarian sector. We offer internship opportunities in several departments to support our ongoing work and provide learning exposure in a dynamic, mission-driven environment.

Available Internship Placements:

• Program Operations
• Health
• Fundraising
• Communications
• Volunteer Management
• Governance, Risk & Compliance
• Finance
• Information Technology (IT)
• Human Resources & Administration

Interns will have the opportunity to:

• Support daily operations and ongoing projects
• Learn from experienced staff and contribute to meaningful tasks
• Develop a better understanding of humanitarian and development work

Eligibility Criteria:

• Malaysian or international student studying at a Malaysian university
• Strong interest in humanitarian and non-profit work
• Able to commit to a minimum of 3 months
• Good communication and teamwork skills

Location:

MERCY Malaysia Headquarters, Kuala Lumpur.

MERCY Malaysia Chapter, Kuala Kerai, Kelantan

MERCY Malaysia Chapter, Kota Kinabalu, Sabah.

MERCY Malaysia Chapter, Kuching, Sarawak