ABOUT MERCY MALAYSIA
MERCY Malaysia is an international non-profit organisation focusing on providing medical relief, sustainable health-related development, and risk reduction activities for vulnerable communities, in both crisis and non-crisis situations. Founded in 1999 in response to the conflict in Kosovo, MERCY Malaysia has since evolved, adopting and adapting to the most critical needs affecting communities in Malaysia and globally. MERCY Malaysia is committed to the humanitarian action principles of Humanity, Impartiality, Independence, and Neutrality, which seek to protect the lives and dignity of people at risk and affected by crises.
MERCY Malaysia embraces the Humanitarian Development Nexus approach by building synergies between emergency, humanitarian, and development health aid, therefore improving the effectiveness of the overall effort as well as achieving sustainable outcomes that have been co-created together with communities and other stakeholders. Ultimately, delivering meaningful actions through multi disciplinary responses and facilitating effective partnership with the aim of building communities’ resilience to shocks and future disasters.
ABOUT MERCY MALAYSIA
MERCY Malaysia is an international non-profit organisation focusing on providing medical relief, sustainable health-related development, and risk reduction activities for vulnerable communities, in both crisis and non-crisis situations. Founded in 1999 in response to the conflict in Kosovo, MERCY Malaysia has since evolved, adopting and adapting to the most critical needs affecting communities in Malaysia and globally. MERCY Malaysia is committed to the humanitarian action principles of Humanity, Impartiality, Independence, and Neutrality, which seek to protect the lives and dignity of people at risk and affected by crises.
MERCY Malaysia embraces the Humanitarian Development Nexus approach by building synergies between emergency, humanitarian, and development health aid, therefore improving the effectiveness of the overall effort as well as achieving sustainable outcomes that have been co-created together with communities and other stakeholders. Ultimately, delivering meaningful actions through multi disciplinary responses and facilitating effective partnership with the aim of building communities’ resilience to shocks and future disasters.

STRATEGIC PLAN

2020 to 2030

OUR HISTORY

Kosova,1999: These photos are among MERCY Malaysia’s first missions, where we extended humanitarian aid to refugees from Kosovo. We provided mobile health services to displaced children and women, who were incredibly grateful to see us.
It all began in 1999, amidst a raging war in Kosova where thousands of lives were lost and suffering was widespread. Moved by the plight of countless innocent civilians, especially women and children, Dr. Jemilah Mahmood, a Malaysian obstetrician & gynaecologist, was moved to volunteer her medical services.
Finding no national organisation ready to support such international crises, she established the Malaysian Medical Relief Society – better known today as MERCY Malaysia – with a handful of like-minded friends. MERCY Malaysia aimed to provide a platform for Malaysians to unite and play their role in the international humanitarian arena.
MERCY Malaysia’s first mission was to Kosova in June 1999. Many more missions followed, each team consisting of Malaysians from all walks of life with the single goal of helping others, regardless of race, religion, culture or boundary.
In the last two decades, the organisation has provided humanitarian assistance and programmes in 32 countries, in crisis and non-crisis situations. MERCY Malaysia has also evolved into a full-fledged humanitarian organisation offering the full spectrum of humanitarian services, from emergency response to rehabilitation and recovery, mitigation and prevention, and disaster preparedness.

OUR SOCIETY

MERCY Malaysia is registered with the Societies Act 1966 (Registration No: PPM-020-14-16091999). To date, we have over 500 members, and over 7,000 registered volunteers in our database. In compliance with the Societies Act, MERCY Malaysia submits its accounts to an external auditor, publishes its Annual Report for review and holds an Annual General Meeting for all members, usually in June every year
EMT Logo

EMT CERTIFICATION

MERCY Malaysia is the first Asian NGO to become a Type 1 Global Classified Team under the WHO initiative. This recognition establishes MERCY Malaysia’s Emergency Medical Team (EMT) as a self-sufficient team capable of being deployed internationally to respond to health emergencies when needed. The EMT verification aims to ensure the timeliness and quality of health services provided by international EMTs, supporting national health systems in the activation and coordination of rapid response capacities during disasters, outbreaks, or other emergencies.
A Type 1 Fixed EMT classification enables MERCY Malaysia to provide:
  • Acute trauma and non-trauma care.
  • Referrals and ongoing investigation or care.
  • Community-based primary care in an outpatient fixed facility aimed at reducing loss of lives and disabilities.

VISION & MISSION

All staff and volunteers uphold MERCY Malaysia’s Mission and Core Values in performing their duties, whether at the Headquarters, Country Field Office, or any location where they represent the organisation.

#Vision

To be outstanding in delivery of medical and humanitarian aid to all.

#Mission

MERCY Malaysia is an international non-profit organisation focused on providing medical relief, sustainable health-related development, and risk reduction activities for vulnerable communities, in both crisis and non-crisis situations.

GUIDING PRINCIPLES

MERCY Malaysia upholds its vision of being outstanding in the delivery of medical and humanitarian aid to all. Governed by its constitution, the organisation strives to ensure quality and accountable services through the internal processes guided by international standards, and standards and regulations of international organisations and bodies to which it is a signatory. Among others, MERCY Malaysia is bound by

#1

The Code of Conduct for all MERCY Malaysia representatives, including staff, volunteers, partners, partner organizations, and donors.

#2

Code of Conduct for International Red Cross and Red Crescent Movement and NGO’s in Disaster Relief

#3

MERCY Malaysia is also Core Humanitarian Standard (CHS)

#4

The Sphere Handbook, Humanitarian Charter and Minimum Standards in Humanitarian Responses

#5

UN Secretary General Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse (ST/SGB/2003/13)

#6

Principles of Partnership (as endorsed by the Global Humanitarian Platform, 12 July 2007)

#7

The principles related to financial transparency and accountability

#8

Priciples of confidentiality

CODE OF CONDUCT

Code of Conduct for International Red Cross and Red Crescent Movement and NGOs in Disaster Relief. As signatory to the above Code of Conduct, MERCY Malaysia Staff and Volunteers must abide to the 10 Principles of the Code of Conduct which are:

#1

The humanitarian imperative comes first.

#2

Aid is provided solely based on need, without regard to race, religion, or nationality.

#3

Aid will not be used to further a political or religious standpoint.

#4

We shall endeavour not to act as instruments of government foreign policy.

#5

We shall respect culture and custom.

#6

We shall attempt to build disaster response on local capacities.

#7

Ways shall be found to involve beneficiaries in the management of relief aid.

#8

We hold ourselves accountable to both those we seek to assist and those from whom we accept resources.

#9

Relief aid must strive to reduce future vulnerabilities as well as meet basic needs.

#10

Our public communications will respect disaster survivors as dignified individuals, not as objects of pity.

#MERCY MALAYSIA PRESIDENT

“Our journey is fueled by the synergy of passionate individuals and strategic partnerships”

Since the first mission to Kosovo in 1999, MERCY Malaysia has evolved from providing emergency medical response, to embracing a transformative journey dedicated to alleviating suffering and fostering resilience in communities affected by crisis and calamities around the globe.
What began as a humble initiative by Dr. Jemilah and friends, has evolved into a beacon of hope that is continuing to impact thousands of lives every year. MERCY Malaysia’s journey has been characterised by relentless dedication, strategic expansion, and a deep-rooted belief that everyone has the right to medical and humanitarian aid.
With our current multifaceted approach encompassing disaster response, sustainable development, and advocacy, and our continued drive and passion to renew ourselves to remain relevant, MERCY Malaysia continually adapts to the evolving needs of those we serve. Fueled by the synergy of passionate individuals, strategic partnerships, a culture of accountability and transparency, MERCY Malaysia’s collaborative efforts have become a leading force in humanitarian action. Our stewardship has provided a catalyst for positive change and inspired others to join the humanitarian space in Malaysia, to build a more just and compassionate world.
As we reflect our 25-year journey in humanitarian leadership,we are both humbled and energised by the challenges that lie ahead. While we recognise the new faces of adversitieson the horizon, our commitment remains steadfast — to create positive impact, advance human dignity and foster development and resilience.
#humanitarianleadership #25years

Dato’ Dr. Ahmad Faizal Mohd Perdaus

President

Meet the Faces Behind Our Success

Our team is made up of talented and dedicated individuals who work together to bring our vision to life.
Sultan Nazrin Muizzuddin Shah Ibni Almarhum Sultan Azlan Muhibbuddin Shah Al-Maghfur-Lah

The Sultan Of Perak Darul Ridzuan

His Royal Highness Sultan Nazrin Muizzuddin Shah Ibni Almarhum Sultan Azlan Muhibbuddin Shah Al-Maghfur-Lah
Sultan Nazrin Muizzuddin Shah Ibni Almarhum Sultan Azlan Muhibbuddin Shah Al-Maghfur-Lah

The Sultan Of Perak Darul Ridzuan

His Royal Highness Sultan Nazrin Muizzuddin Shah Ibni Almarhum Sultan Azlan Muhibbuddin Shah Al-Maghfur-Lah
Y.A.Bhg. Toh Puan Dato’ Seri Hajjah Dr. Aishah Ong

Y.A.Bhg. Toh Puan Dato’ Seri Hajjah Dr. Aishah Ong

Board of Trustees
Y.A.Bhg. Toh Puan Dato’ Seri Hajjah Dr. Aishah Ong

Y.A.Bhg. Toh Puan Dato’ Seri Hajjah Dr. Aishah Ong

Board of Trustees
YBhg. Prof. Dato’ Elizabeth Lee Fuh Yen

YBhg. Prof. Dato’ Elizabeth Lee Fuh Yen

Board of Trustees
YBhg. Prof. Dato’ Elizabeth Lee Fuh Yen

YBhg. Prof. Dato’ Elizabeth Lee Fuh Yen

Board of Trustees
YBhg. Tan Sri Johan Jaaffar

YBhg. Tan Sri Johan Jaaffar

Board of Trustees
YBhg. Tan Sri Johan Jaaffar

YBhg. Tan Sri Johan Jaaffar

Board of Trustees
YBhg. Prof. Emeritus Tan Sri Dato’ Dzulkifli Abdul Razak

YBhg. Prof. Emeritus Tan Sri Dato’ Dzulkifli Abdul Razak

Board of Trustees
YBhg. Prof. Emeritus Tan Sri Dato’ Dzulkifli Abdul Razak

YBhg. Prof. Emeritus Tan Sri Dato’ Dzulkifli Abdul Razak

Board of Trustees
YBhg. Tan Sri Datuk Wira Azman Haji Mokhtar

YBhg. Tan Sri Datuk Wira Azman Haji Mokhtar

Board of Trustees
YBhg. Tan Sri Datuk Wira Azman Haji Mokhtar

YBhg. Tan Sri Datuk Wira Azman Haji Mokhtar

Board of Trustees
YBhg. Dato' Sudha Devi K.R. Vasudevan

YBhg. Dato’ Sudha Devi K.R. Vasudevan

Board of Trustees
YBhg. Dato' Sudha Devi K.R. Vasudevan

YBhg. Dato’ Sudha Devi K.R. Vasudevan

Board of Trustees
YBhg. Tan Sri Dato’ Tan Boon Seng Krishnan

YBhg. Tan Sri Dato’ Tan Boon Seng @ Krishnan

Board of Trustees
YBhg. Tan Sri Dato’ Tan Boon Seng Krishnan

YBhg. Tan Sri Dato’ Tan Boon Seng @ Krishnan

Board of Trustees
YBhg. Tan Sri Rastam Bin Mohd Isa

YBhg. Tan Sri Rastam Bin Mohd Isa

Board of Trustees
YBhg. Tan Sri Rastam Bin Mohd Isa

YBhg. Tan Sri Rastam Bin Mohd Isa

Board of Trustees
Tan Sri Dr. Mohd Daud Bakar

Tan Sri Dr. Mohd Daud Bakar

Islamic Social Finance Advisor
Tan Sri Dr. Mohd Daud Bakar

Tan Sri Dr. Mohd Daud Bakar

Islamic Social Finance Advisor
Dato’ Dr. Ahmad Faizal Mohd Perdaus

Dato’ Dr. Ahmad Faizal Mohd Perdaus

President
Dato’ Dr. Ahmad Faizal Mohd Perdaus

Dato’ Dr. Ahmad Faizal Mohd Perdaus

President
Assoc. Prof. Dr. Shalimar Abdullah

Assoc. Prof. Dr. Shalimar Abdullah

Vice-President I
Assoc. Prof. Dr. Shalimar Abdullah

Assoc. Prof. Dr. Shalimar Abdullah

Vice-President I
Razi Pahlavi Abdul Aziz

Razi Pahlavi Abdul Aziz

Vice-President II
Razi Pahlavi Abdul Aziz

Razi Pahlavi Abdul Aziz

Vice-President II
Dr. Mohamed Ashraff Mohd Ariff

Dr. Mohamed Ashraff Mohd Ariff

Vice-President III
Dr. Mohamed Ashraff Mohd Ariff

Dr. Mohamed Ashraff Mohd Ariff

Vice-President III
Prof. Dr. Nazimah Idris

Prof. Dr. Nazimah Idris

Honorary Secretary
Prof. Dr. Nazimah Idris

Prof. Dr. Nazimah Idris

Honorary Secretary
Dr. Keith Tye Sue Kiat

Dr. Keith Tye Sue Kiat

Assistant Honorary Secretary
Dr. Keith Tye Sue Kiat

Dr. Keith Tye Sue Kiat

Assistant Honorary Secretary
Reza Abdul Rahim

Reza Abdul Rahim

Honorary Treasurer
Reza Abdul Rahim

Reza Abdul Rahim

Honorary Treasurer
Dr Peter Gan Kim Soon

Dr. Peter Gan Kim Soon

Executive Council
Dr Peter Gan Kim Soon

Dr. Peter Gan Kim Soon

Executive Council
Dr Khamarrul Azahari Bin Razak

Dr. Khamarrul Azahari Razak

Executive Council
Dr Khamarrul Azahari Bin Razak

Dr. Khamarrul Azahari Razak

Executive Council

TS. Dr. Dzulkarnaen Ismail

Executive Council

TS. Dr. Dzulkarnaen Ismail

Executive Council

Sr. Dr. Syed Abdul Haris Syed Mustapa

Executive Council

Sr. Dr. Syed Abdul Haris Syed Mustapa

Executive Council
Dato’ Mohamad Nasir Mohamed

Dato’ Mohamad Nasir Mohamed (Dato’ M. Nasir)

Goodwill Ambassador
Dato’ Mohamad Nasir Mohamed

Dato’ Mohamad Nasir Mohamed (Dato’ M. Nasir)

Goodwill Ambassador

Datuk Dr. Heng Aik Cheng

Ex-Officio Members

Assoc. Prof. Azlina Wati Binti Nikmat

Ex-Officio Members

Mohd Radzi Bin Jamaludin

Ex-Officio Members

Dr. Zool Raimy Abdul Ghaffar

Ex-Officio Members

Dr. Soh Yih Harng

Ex-Officio Members

Vivegananthan S/O Rajangam

Ex-Officio Members

Dr. Siti Maisarah Binti Ahmad

Ex-Officio Members

Ahmad Faezal Mohamed

Executive Director

Hafiz Amirrol

Deputy Executive Director

Zuraidah Mian

Director of Strategic Development & Planning

Izzaddin Abd Rahim

Acting General Manager Support Services

Shamsidar Zailan

Head of Finance

Zaireen Mohamed Shah

Head of HRAS

Shah Fiesal Hussain

Head of Programme Operations

Mary Agnes A James

Head of VMD

Siti Nor Sahidah Mohit

Head of Communications & Fundraising

Noor Ain Zaira Hasnan

Deputy Head of VMD

Masniza Mustaffa

Deputy Head of Health

Mohd Radzi Mohd Redzuan

Deputy Head, Logistics, Supplies & Security
MERCY Malaysia is an international non-profit organisation focusing on providing emergency relief, sustainable health-related development and building resilient communities activities for vulnerable communities, in both crisis and non-crisis situation.
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