Responsibilities:

• Responsible for managing the clinic housekeeping especially storage area and mobile clinic item, and to provide a clean and safe environment for clinic and mobile clinic operations.
• Manage the clinic vehicle (MAXUS VAN) (Regular services, car movement schedule, Fuel, Touch N Go). Must record and kept properly.
• Person in-charge for the loading and unloading medical items to the vehicle and ensure that items is well organize in to the vehicle.
• Person in-charge to “DRIVE” clinic vehicle (MAXUS VAN) to dispatch staff, medical stuff & equipment to mobile clinic site.
• Assist on managing overall mobile clinic & clinic operation which providing the assistant to the clinics staff whenever required.
• Assist the mobile clinic coordinator & clinic managers to maintain an updated inventory at all times which gives accurate information on stocks held in storage.
• Ensure all items selected items for mobile clinics are packed correctly and delivered timely to the respective destinations.
• Assist the mobile clinic & clinic staff for the preparation of the medical equipment’s during open and after close the clinic and mobile clinic.
• Ensure all equipment’s and medical stuffs are stored properly in the designated area after coming back from the mobile clinics.
• Assist to carry out regular stock checks to ensure all items/equipment are accounted as per inventory.
• Assist the clinic staff for dispose expired medication in regular basis.

Requirement:

• Valid driver’s license with clean driving record
• Physically able to lift and carry medical equipment and supplies
• Willing to work on weekends, public holidays, and extended hours as needed
• Able to follow instructions, work independently and support clinical teams
• Basic record-keeping and organizational skills.

Responsibilities:

• Assess, triage, and prioritize patients.
• Plan, provide, and evaluate quality nursing care.
• Monitor and document vital signs and patient assessments.
• Recognize patient deterioration and take immediate action, including notifying the physician.
• Assist doctors during all clinical procedures.
• Administer medications and monitor patient response.
• Maintain a safe, clean, and infection-controlled environment.
• Organize workload, assignments, and ensure smooth patient flow.
• Communicate effectively with patients, families, and the healthcare team.
• Ensure continuity of care through accurate documentation and follow-up.
• Maintain patient confidentiality at all times.
• Operate, check, calibrate, and ensure proper maintenance/sterilization of equipment (including autoclave).
• Manage and monitor nursing supplies inventory.
• Coordinate laboratory tests, trace results, and perform clinic-based tests (FBC, RBS, urine tests, etc.).
• Supervise and collaborate with Community Health Workers (CHWs).
• Participate in team problem-solving, performance improvement, and professional development activities.
• Assist in patient transport or escort when required.
• Support mobile clinic duties and other departmental activities as assigned.

Requirement:

• Bachelors/ Diploma in Nursing or any in related field
• Registered under Malaysian Nursing Board and valid Annual Practising Certificate (APC)
• One year and more of experience. Highly committed and patient in working with the refugee and asylum-seeker communities
• Fluent in both verbal and written English and Bahasa Malaysia
• Possesses the ability to work and communicate effectively within a team

Responsibilities:

Leadership and Management

• To monitor the progress of activities to ensure a consistent and coherent execution of interventions.
• To provide leadership to the health education/ promotion team including the (MHPSS) officer and Community Health Worker (CHW) throughout the entire programme.
• To become a technical advisor, managing the overall guidance of refugee- related SBC activities by the QFFD project team .
• To provide support for health education/promotion related program development and review of CHW work plans and products as well as providing strategic guidance and technical advice on mainstreaming Mental Health and Psychosocial Support (MPHSS) programming.
• To monitor the project(s)’ technical and financial performance; and conduct site visits to monitor the health education/ promotion field activities as needed.

Research, Planning and Implementation:

• In close collaboration with MM Health Unit, QFFD medical team and the Health Consortium, the HEC will oversee the design, planning, and implementation of all health education/ promotion activities for QFFD Refugee Healthcare Project.
• The HEC will support SBC and MHPSS interventions across QFFD healthcare programme component by playing a lead role in guiding formative research; developing SBC strategies and implementation plans; supporting the development, testing and production of tools and training AIDS
• The HEC will identify relevant theories and evidence-based strategies including the on-going KAP study to reduce social and behavioral risk factors that lead to adverse health resilience outcomes.
• The HEC will provide QFFD project teams and implementing partners with informed inputs and ongoing technical support to ensure best practices in health education/ promotion for the refugee population as well as research and evaluation
• The HEC will review and participate in developing recommendations for areas of SBC for the health education/ promotion component as well as behavior-related research and evaluation relevant to refugee healthcare
• The HEC will participate in designing new interventions and provide technical guidance in the implementation and evaluation of the newly developed activities

Training and Capacity Enhancement

• To strengthen capacity on SBC approaches pertaining to health and mental health, hygiene, nutrition, gender norm-change, and resilience-building objectives at the individual, household, community and system levels, ensuring the sustainability of the program.
• To provide technical assistance to the QFFD project team and partners on SBC questions and field implementation; and provide technical assistance on questions and issues concerning social and behavior change for the refugees within the area of operations.
• To support QFFD and its partners in developing and evaluating initiatives to build capacity as well as sharing of health education/promotion materials and best practices to address long term healthcare issues among refugees

Requirement:

• Bachelors in Health, Education – preferred field fall under the scope of Social sciences and humanities
• Two years or more in terms of experience preferable in worksite health promotion or health- related field, public sector
• Highly committed and patient in working with the refugee and asylum-seeker Communities
• Excellent drafting, interpersonal, interviewing and communication skills
• Fluent in both verbal and written English and Bahasa Malaysia
• Possesses the ability to work and communicate effectively within a team

Responsibilities:

• Dispenses prescription medication and other medical products to patients under direction of licensed pharmacist/medical practitioner.
• Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed
• Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory
• Gathers, organizes, and assesses patient information
• Supplies patients with information and education on their prescriptions
• Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
• Liaises with healthcare providers and patients to obtain correct prescription information
• Answers patients’ questions about their medications under the supervision of the pharmacist
• Takes inventory of drugs on hand and records results
• Places orders for additional drugs as directed by the pharmacist
• Maintains electronic patient information
• Prepares billing information for medications
• Completes patients’ sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products
• Maintains a cooperative relationship among health care teams by communicating information and participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed.

Requirement:

• Diploma/Bachelor in Pharmacy and registered with the Malaysian Pharmacy Board.
• 2 years and more of experience.
• Understand Store Management Procedures and pharmaceutical procurement.
• Knowledge & experience in current pharmaceutical and clinic practices
• Able to work independently and as part of the team
• Willingness to learn and work in a fast-paced environment

Responsibilities:

Program Implementation & Oversight

• Ensure proper implementation of comprehensive primary health care in the clinic with protocol and procedure in place.
• Apply medical knowledge and skills to diagnosis and treatment (helped by history taking, clinical examination and available laboratory services), prescribe appropriate medication and ensure patient follow-up and medication compliance
• Initiate continuum of care through appropriate referrals to higher care, surgical, specialist care (including mental health) when deem necessary
• Perform minor surgical interventions including I&D, T&S as and when needed.
• Promote preventive healthcare including demonstrating healthy lifestyle and balanced mental health
• Ensure and organize medical clinical activities at the clinic for patients and/or population that are culturally sensitive and in accordance with MoH protocols and guidelines, and with the universal hygiene standards taking into consideration quality and continuity of care.
• Monitor the clinic activities by ensuring secure patient records data collection, compilation and entry into the reporting systems, and contribute to the analysis and reporting of the data to inform future programming.
• Promote a culture of learning whereby lessons-learned and good practices are documented and shared for institutional memory.
• Responsible for reporting mandatory reportable communicable discuss to the MOH

Staff and Facility Management

• Supervise the medical staff to ensure that work is practiced in adherence with MOH’s CPG (Clinical Practice Guideline)
• In coordination with all staff, ensure care of facility and all its asset by performing regular maintenance review.

Requirement:

• Must have a valid Annual Practicing Certificate (APC) certified under Malaysian Medical Council (MMC)
• Three years and more of experience. Highly committed and patient in working with the refugee and asylum-seeker communities
• Fluent in both verbal and written English and Bahasa Malaysia.
• Possesses the ability to work and communicate effectively within a team

Responsibilities:

• Managing all clerical work as deemed by QFFD.
• Organizing filing and staff data base.
• Organizing filling for PO and invoices.
• Arrange procurement and PO for the clinic and safe keeping the record.
• Follow up purchase order, delivery date and invoices
• Established communication with vendors including negotiate the price and quotation.
• Keep strict inventory, stock level and record for the clinic.
• Arranging, monitoring staff annual leave, M/C, replacement leave and other appropriate leave.
• Manage receivable and payable account and maintain financial records.
• Use Microsoft software to support PIC and staff at QFFD.
• Obtain and secure various monthly report and database.
• Arrange and coordinate interview, meeting, appointment or any event held in the clinic.
• Proactively managing the collection of data, statistic, updating and keeping accurate record.
• Notify the project coordinator and contact the maintenance for any defect or issues in the mobile clinic.
• Actively involve in medication ordering, consumable, supplies and other items.
• Involve with the inventory of stock in the clinic. Keeping the record both in soft copy as well as hard copy.
• Write and reply e-mail, letters and other necessary corresponding that is deemed by QFFD.
• Write and manage minute of the meeting.
• Maintain professionalism and confidentiality at all times
• Conduct all duties, task and responsibility given by PIC and project coordinator mobile clinic from time to time.

Requirement:

• Bachelors in a relevant field – preferred field fall under the scope of social sciences and humanities
• Two years or more in terms of experience
• Highly committed and patient in working with the refugee and asylum-seeker Communities
• Excellent drafting, interpersonal, interviewing and communication skills
• Fluent in both verbal and written English and Bahasa Malaysia
• Possesses the ability to work and communicate effectively within a team
• Willing to work on weekends, public holidays, and extended hours as needed.

Responsibilities:

• Managing all clerical work as deemed by QFFD.
• Organizing filing and staff data base.
• Organizing filling for PO and invoices.
• Arrange procurement and PO for the clinic and safe keeping the record.
• Follow up purchase order, delivery date and invoices
• Established communication with vendors including negotiate the price and quotation.
• Keep strict inventory, stock level and record for the clinic.
• Arranging, monitoring staff annual leave, M/C, replacement leave (for mobile clinic staff) and other appropriate leave.
• Manage receivable and payable account and maintain financial records.
• Use Microsoft software to support PIC, nurse manager and staff at QFFD.
• Obtain and secure various monthly report and database.
• Arrange and coordinate interview, meeting, appointment or any event held in the clinic.
• Bank in the registration money obtained daily. Keep the record accurate and up to date.
• Proactively managing the collection of data, statistic, updating and keeping accurate record.
• Notify the manager and contact the maintenance for any defect or issues in the clinic.
• Arrange and coordinate education program for staffs.
• Actively involve in medication ordering, consumable, supplies and other items.
• Involve with the inventory of stock in the clinic. Keeping the record both in soft copy as well as hard copy.
• Write and reply e-mail, letters and other necessary corresponding that is deemed by QFFD.
• Keeping track on staff attendance and activities for the PIC and manager.
• Write and manage minute of the meeting.
• Maintain professionalism and confidentiality at all times
• Collects staff’s documents and apply for nursing license for the nurses.
• Conduct all duties, task and responsibility given by PIC and clinic manager from time to time.

Requirements:

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Minimum of 2 years’ experience in project administration or a similar role.
• Experience working with refugees, asylum-seekers, or in the humanitarian sector is an advantage.
• Strong understanding of budgeting principles and financial tracking.
• Ability to monitor project expenses and manage budget constraints.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work effectively with diverse teams.

Responsibilities:

• Facilitate communication and client empowerment in interactions with health care/social service systems.
• Assist health care and social service systems become culturally relevant and responsive to their service population
• Translate and interpret for clients and health care/social service providers to facilitate better access to healthcare services
• Help refugees and asylum-seekers understand their health condition(s) and develop strategies to improve their health and well being
• Help to build understanding and social capital to support healthier behaviours and lifestyle choices
• Assist mobile clinic coordinator to do assessment and survey on each location for mobile clinic program.
• Deal and communicate with community leader(s) to assist and explain details about mobile clinic program.
• Assist mobile clinic coordinator to manage and complete all data entry during mobile clinic program especially on the DR Ezy System and patient database.
• Manage the clinic housekeeping especially in terms of storage area and mobile clinic items, and to provide a clean and safe environment for clinic and mobile clinic operations.
• Assist the mobile clinic coordinator to maintain an updated inventory at all times which gives accurate information on stocks held in storage.
• Assist the mobile clinic coordinator to prepare and store the relevant medical and non-medical equipment before and after mobile clinic sessions.
• Assist to carry out regular stock checks to ensure all items/equipment are accounted for as per the inventory list.

Requirements:

• Registered under UNHCR, with one year and more of experience.
• Highly committed and patient in working with the refugee and asylum-seeker communities.
• Fluent in both verbal and written English and Bahasa Malaysia.
• Fluent in both verbal and written Burmese and Arabic are additional advantage.
• Possesses the ability to work and communicate effectively within a team.