MERCY Malaysia E-Newsletter JANUARY 2018

We kicked off the New Year with intensive brainstorming sessions to create a 3-year Workplan and strategies for moving forward as we approach our 20th anniversary in 2019. While at it, our teams continued working on the ground, mainly on flood relief in various parts of Malaysia as well as Building Resilient Communities (BRC) programmes. These are made possible only with your kind contributions. Thank you for your support of MERCY Malaysia, and we look forward to hear from you if you have any feedback or enquiries. Please send your missives to or visit for full details.

1 JANUARY 2018
To keep up with changing times, we have moved from our homely office at Jalan Langgak Golf to an office lot at Oval Damansara. December 2017 was a busy time packing and unpacking from one office to another. We have accumulated a substantial amount of things in the last 18 years, so the move was also a good time to clear unwanted stuff and prepare space for the new!

Our new office address is as below:
Malaysian Medical Relief Society (Reg No. 1155)
Unit 19-8, 19th Floor,
Menara Oval Damansara,
No. 685, Jalan Damansara,
60000 Damansara,
Kuala Lumpur.
T: +603 7733 5920 F: +603 7733 4920

3 JAN 2018
While most children and parents are busy preparing to start school, some families and schools were battling floodwaters instead. Our assessment teams visited the districts of Endau Rompin and Mersing, where over a thousand people have been evacuated. Meanwhile, another team was sent to distribute Hygiene Kits and offer relief aid at flood-ridden areas.

5 JAN 2018
Our efficient volunteer team in Terengganu kicked into action upon receiving news that the evacuation centres at Pasir Raja and Kg Shukor were in need of assistance. Hygiene kits were delivered to 200 families, while food supplies were sent to the Simpang Empat Jongok Batu evacuation centre at Bukit Besi, Dungun. Thank you, Flying Squad DDA P039 and Team 4×4 Squad Bencana Parlimen Dungun for your kind assistance in reaching areas that were cut off by floodwaters! Grateful thanks also go to our loyal partner Yayasan Sime Darby, for the timely sponsorship.

6 – 9 JAN 2018
The heavy flow of water from Sungai Pahang, Kuantan, coincided with the onset of high tides at the Pekan district, resulting in bad floods that lasted over a week. Together with a team of volunteers, MERCY Malaysia provided Hygiene Kits and mineral water to hard-hit areas. It was a challenging mission, as some of the areas were only accessible through army trucks and boats, but the looks of joy on the affected communities when we arrived made it worth the journey!

1. Kampung Cenderawasih – 102 families
2. Sekolah Kebangsaan Temai – 31 families
3. Sekolah Kebangsaan Acheh – 6 families
4. Pulau Manis Evacuation Center (EC) – 22 families
5. Tanjung Pulai EC – 14 families
6. Kampung Belimbing – 62 families

11 JAN 2018
Our President, Dato’ Dr Ahmad Faizal Perdaus, was invited to speak on volunteerism and MERCY Malaysia’s journey in the last 19 years by the Association of Wives and Women Staff of PETRONAS (PETRONITA). Attended by over 30 staff, the lunch talk served to inspire and educate women on how they can contribute to the less fortunate.

12 JAN 2018
It was a bright and sunny day in Terengganu state where MERCY Malaysia participated in the Karnival Jom Sihat in Kuala Terengganu. The event, held at the Foyer of Paya Bunga Square from 8 am to 1 pm, attracted hundreds of people who came to learn about health and wellness. Our booth, which showcased CPR for children and babies, was also visited by the Chief Minister of Terengganu, YAB Mr Ahmad Razif Abd Rahman. Thank you to our local partner HMS Promedic Services Kuala Terengganu for your kind assistance!


14 JAN 2018
Just when we thought the flood season was over, Pahang was hit by a second wave of flooding, which struck so quickly that many residents were caught unawares. Upon receiving a request from the relevant authorities, we delivered mineral water, hygiene kits and sanitary napkins to 150 families at four evacuation centres: SK Permatang Keledang, PP Kg. Lamir, SK Seri Terentang and SK Seri Biram.

16 JAN 2018
The latest report from our Myanmar representative showed that the Primary Health Clinic we are currently building in Kyauktan, Myanmar, is almost completed. The previously crumbling building has now been transformed into a brand new structure that will be safe and comfortable for the local villagers to seek medical attention upon full completion. Thank you to Mediaprima for your kind sponsorship of this rural development project!

19 JAN 2018
Our volunteer Dr Sylvia Lim presented a New Year gift to MERCY Malaysia Sabah Chapter in the form of an Ultrasonic Scaler. The scaler will be most useful for our outreach clinic programmes in Sabah. Thank you!


19 JAN 2018
Thanks to generous sponsors of the Penang Flood Relief, MERCY Malaysia donated 48 chairs, 39 tables and power points to SMK Datuk Hj Ahmad Said, Sg Dua, Butterworth, which was badly affected during Penang’s bad flood in November 2017. The contribution was most timely as the school had just started their afternoon sessions this year, increasing their student intake from 600 to 1000. The contribution were received by Principal Norliza Mustafa, Asst Principals Zarina Zakaria and Raja Rosalina Raja Hassan, teacher Che Rodziah and lab assistant Suriati Muhd Radin.

21 JAN 2018
The floods that turned SK Temai, Pekan, into an island-cum-evacuation centre for a week finally subsided after 10 days. That was when volunteers from MERCY Malaysia and Yayasan Sime Darby rolled up their sleeves to help with the massive clean-up! Haji Azhar, Headmaster of SK Temai, was ever so grateful with the assistance, without which it would not be possible for students to resume classes immediately the following day. Some of the volunteers came from as far as Kuantan and Kuala Lumpur – thank you for your time!

20-21 JAN 2018
We had full house attendance at the Building Resilient Communities workshop conducted for the Penang State Secretariat from 20-21 January 2018. The workshop was officiated by YB Phee Boon Poh, State Exco for Welfare, Caring Society & Environment, and attended by 60 Head of Departments from various governmental agencies. Workshop participants enjoyed insights into disaster management and how to identify possible risks before, during and after a disaster. The Town Watching activity, a proprietary program currently offered only by MERCY Malaysia in the region, provided valuable knowledge transfer to the participants, who would then be able to put it to good use in their own departments when the next disaster strikes.

Thank you to our excellent Tech Team and volunteer photographer extraordinaire Zahid Izzani Mohd Said for your kind assistance. Most of all, thank you to everyone who had contributed to the Penang Flood Relief Fund!


27 JAN 2018
MERCY Malaysia recently partnered with Kobe University as the UNESCO Chair on Gender and Vulnerability in DRR Support Programme held at Tokyo. The programme involves training and education on Disaster Risk Reduction at post-graduate level, among school children, academicians, professionals, policy-makers and society at large. The partnership with Kobe University will also facilitate collaboration between high-level, internationally recognized institutions working in relevant fields.

27 JAN 2018
MERCY Malaysia conducted a Building Resilient Communities seminar with Persatuan Arkitek Malaysia (PAM) at the PAM Centre, Bangsar, which was attended by 153 PAM members. Speakers comprising Mr Norazam Samah, Mr Hafiz Amirrol, and Mr Fairuz Reza Razali shared knowledge, experience and best practices from humanitarian workers and practitioners from the built environment. The seminar aimed to build communities that are resilient during, before and after disasters, creating a movement towards safer and more resilient built environments.

30 JAN 2018
A health screening and awareness programme for the urban poor was conducted at Projek Perumahan Rakyat (PPR) Sri Purnama, Subang Bestari to provide medical access and education to marginalised communities. The programme was attended by 44 children aged between 5 – 12 years old and 67 adults. A psychosocial workshop was held with the children, most of whom were found to be illiterate, while the adults were provided free health screening. Grateful thanks go to PruBSN for their support of this programme!

MERCY Malaysia E-Newsletter DECEMBER 2017

Goodbye 2017, hello 2018!

With the New Year comes new hopes, new challenges, new resolutions and for us at MERCY Malaysia, a new office! Starting 2018, we will be bringing you monthly updates of our activities and upcoming events to keep you in the loop of things. Thank you for your support of MERCY Malaysia, and we look forward to hear from you if you have any feedback or enquiries. Please send your missives to or visit for full details.


1 JANUARY 2018


To keep up with changing times, we have moved from our homely office at Jalan Langgak Golf to an office lot at Oval Damansara. December 2017 was a busy time packing and unpacking from one office to another. We have accumulated a substantial amount of things in the last 18 years, so the move was also a good time to clear unwanted stuff and prepare space for the new!

Our new office address is as below:
Malaysian Medical Relief Society (Reg No. 1155)
Unit 19-8, 19th Floor,
Menara Oval Damansara,
No. 685, Jalan Damansara,
60000 Damansara,
Kuala Lumpur.
T: +603 7733 5920 F: +603 7733 4920




The annual monsoon brought floods to low-lying land in Kelantan, causing hundreds of villagers to evacuate to higher grounds for safety. In their haste to leave, many would have left with only the bare essentials. Our distribution of hygiene kits to evacuation centres brought some relief to the flood evacuees, showing them that there are people out there who are with them in spirit during challenging times.

177 hygiene kits (596 evacuees) – Masjid Kampung Lubok Kawah
194 hygiene kits (537 families) – Sek Men Arab Banggal Setol
64 hygiene kits (180 evacuees) – Sek Keb Sri Kiambang.




A glitzy fashion gala was held in partnership with Kuala Lumpur Alta Moda at the Royale Chulan Kuala Lumpur Hotel to commemorate MERCY Malaysia’s partners and raise awareness of our humanitarian activities. The dinner, themed Heritage, High Fashion and Humanitarian, is a unique platform combining disaster relief with fashion, at the same time highlight the craftsmanship of local and international designers and artisans to the world. The fashion gala was graced by YM Raja Permaisuri Perak Tuanku Zara Salim and the Prince of Cambodia HRH Prince Norodom Narindrapong.


2 – 3 DECEMBER 2017

A Train-the-Trainers programme was conducted for 45 students of Kelab Suka Bantu UiTM Alor Gajah to inculcate the spirit of volunteerism and enroll non-medical volunteers for MERCY Malaysia. The 2-day training, held at UiTM Alor Gajah, Malacca, also included training in emergency and disaster management. All the workshop participants promptly registered themselves as volunteers immediately after! The programme was held in conjunction with International Volunteer Day which falls on 5 December every year.




We received a love letter from our volunteer who had just returned from Cox’s Bazar, Bangladesh, that brought tears to our eyes! This is why #weloveourvolunteers! Read more about it from our Facebook page via this link:

Here’s a transcript of the letter:
One of my greatest regrets was not having a Polaroid camera so that I could leave behind something for the kids and people I photographed.
I’ve printed some of the images credit card size which will be easy for them to keep. Appreciate if you can pass them to the next team heading to Bangladesh. Pass them to our local translator. His name is Salehin Bhai who assists in the Balukhali Camp. I’ve told him I would do this and he will find the people and kids in the photo for me. They are usually nearby the clinic or UNICEF school next door.

Thank you.
p/s: For each photo I’ve printed as many copies as there are people in them so that they all can have a copy of their own.



The situation on the ground appears to have stabilized as the humanitarian crisis at Cox’s Bazar, Bangladesh, reached its 100th day since the mass exodus of refugees from Myanmar in September 2017. Although the refugees now have a (tarpaulin) roof over their heads, their living conditions remain deplorable. Sanitation, malnutrition, safety and security are still major issues, compounded by a diphtheria outbreak that caused a few hundred deaths in a single month. Since September, MERCY Malaysia has been running two primary health clinics at Kutupalong and Balukali to serve the medical needs of the refugees. To date, our volunteer medical personnel have treated over 12,000 patients, and the numbers continue to rise daily.
We need your help to continue providing this much-needed service. Visit our website to donate to our Rohingya Relief Fund today!



Recognising the massive humanitarian needs at Cox’s Bazar, the Terengganu State Government conducted their ‘Sekampit Beras Untuk Rohingya’ campaign over two months to raise funds in aid of the refugees. The contribution was handed over by the Chief Minister of Terengganu, Datuk Seri Ahmad Razif Abdul Rahman, to MERCY Malaysia’s President Dato’ Dr Ahmad Faizal Perdaus, at a ceremony in conjunction with the state’s signing of MOU between Terengganu Kitchen Sdn Bhd with Brahim’s SATS Food Services Sdn Bhd (Brahim’s) and Dewan Perdagangan Islam Malaysia (DPIM).


10 DECEMBER 2017


It was a sad day for us upon receiving news of the sudden demise of Dr Mimi Iznita Mohd Iqbal, who had been one of MERCY Malaysia’s longest-serving Mental Health & Psychosocial Services (MHPSS) core volunteer. 40-year-old Dr Mimi, a Clinical Psychologist and Asst Professor at IIUM, first joined MM on a mission to Aceh in 2005 after the horrific tsunami. The following year, Dr Mimi joined the MHPSS team to Jogjakarta after the volcanic eruption. She was the co-leader for our MH370 and MH17 response and also led in the QZ accident. Al Fatihah.


12 DECEMBER 2017

MERCY Malaysia held its inaugural Humanitarian Lab at the Swiss Garden Hotel, Kuala Lumpur, as an initiative to incubate, create and accelerate innovative ideas to address humanitarian and development needs of displaced communities. Lab 1.0 was focused on Rohingya refugees in Malaysia, an issue that begs urgent attention but cannot see the light of day due to various factors including political and religious restrictions. The full-day workshop was attended by almost 100 participants consisting of experts, academic researchers, advocates and community leaders. The purpose of the Lab was to research and develop strategies that will facilitate the protection and integration of refugees in Malaysia. These include strategic frameworks, data collection and basic principles that will aid in policy-making, and improved coordination of humanitarian aid to these marginalized communities.


14 DECEMBER 2017

Thanks to generous donations from Malaysians following the Nepal earthquake in 2015, MERCY Malaysia contributed rehabilitation equipment worth over RM150,000 to Nepal’s National Trauma Centre, an offshoot of the 100-year-old Bir Hospital, in Kathmandu. The devastating earthquake left not only damaged buildings and infrastructure but also a string of spinal and muscoskeletal injuries. The equipment, consisting of an electric tilt bed, hydrocollator, cryotherapy refrigerator, hand exerciser table, hand grip dynamometer and shockwave therapy device, will be used in pain relief, physiotherapy and rehabilitation. The contribution was received by Associate Professor Dr Binod Sherchan, Coordinator and Unit Chief (Orthopedics Unit I) of NTC by MERCY Malaysia’s Executive Director Mr Amran Mahzan, Medical Coordinator Ms Masniza Mustaffa and Core Volunteer for Rehabilitation, Prof Dr Amara Naicker Naysaduray.


14 DECEMBER 2017


Did you know there is only one Rehab Specialist in Nepal? In a country with a population of 30 mil (2010 census), this is an alarming situation considering the high number of people who require rehab services. MERCY Malaysia’s Rehab Team, led by Prof Dr Amara Naicker Naysaduray, was in Kathmandu in December to conduct a 5-day workshop on Rehabilitation Workforce and Management of Spinal Cord Injury. The workshop participants consisted of doctors, physiotherapists, occupational therapists and nurses from 3 main hospitals – Spinal Injury Rehab Centre, National Trauma Center and Kanti Children Hospital. Workshop contents included spinal cord injury, wheelchair management, occupational therapy tools and more.


15-17 DECEMBER 2017


After a week of continuous rain near Mount Kinabalu, certain parts of Sabah had been flooded and inaccessible to vehicles. Undeterred, the MERCY Malaysia Sabah ladies had hopped on sampans to reach far-out villages to offer assistance to people affected by the floods. Distribution of drinking water and cleaning kits was conducted for two days over 3 villages, lending assistance to 341 beneficiaries. Cleaning kits were also sent to mosques and community halls. Thank you to everyone who had contributed to the Malaysian Flood Relief Fund!

Kampung Marabau – 139 beneficiaries
Kampung Kota Bungan – 83 beneficiaries
Kampung Jawi-Jawi – 119 beneficiaries


15 DECEMBER 2017

Psychosomatic aches, anger, worrying thoughts about the self and the future as well as a sense of purposelessness are some of the common reactions found to have inflicted the Rohingya population finding refuge in Bangladesh. Coupled with maladaptive coping skills, the effects of migration and the stressful situation in camp settings would increase the risk of health and protection issues leading to a diminished sense of personal wellbeing. In view of that, MERCY Malaysia conducted a psychological training programme for community leaders at Cox’s Bazar refugee camp to increase awareness and understanding of basic psychological reactions to stressful situations. The training included basic psychosocial support and skills to identify and effectively deal with common stressors.


20 DECEMBER 2017


In a loving tribute to Tan Sri Yeoh Tiong Lay, members of the YTL family donated RM10m to 103 NGOs, one of which is MERCY Malaysia. In receiving the RM100,000 mock cheque, our President Dato’ Dr Ahmad Faizal Perdaus said, “This contribution by Tan Sri Yeoh’s family members will help in leaving his legacy of philanthrophy and charity. The fact that his descendants have decided to give donations to charitable organisations as tribute show that they have a heart as big as their beloved late father or grandfather. It was touching to see how he has successfully handed down not just a financial empire but one founded on community and welfare.”


20 DECEMBER 2017


In partnership with Yayasan Sime Darby, MERCY Malaysia distributed new school uniforms, school bags, school shoes, socks, scarves and stationery sets to 255 poor children from SK Lahar Yooi, Seberang Prai Utara, who were affected by the floods in November 2017. The school products were distributed by MERCY Malaysia’s Executive Director Mr Amran Mahzan, who expressed delight at seeing the happy faces of the children upon receiving their new bags and uniforms.


27 DECEMBER 2017

In June 2015, MERCY Malaysia had responded to a call for help from SIRC located in the Sangha district following Nepal’s massive earthquake. Several medical teams were sent to SIRC to assist the center over 3 months. SIRC had experienced a huge influx of patients at that time, referred from hospitals all over the country. 2.5 years down the line, the effects of our assistance were still present. The physiotherapy gym still carried posters and instructions crafted by our team, which serve as essential guidelines for new therapists, and reminders to existing ones. Our work in Nepal was made possible with the generous contributions to our Nepal Earthquake Fund in 2015. Thank you to everyone who had chipped in!


28 DECEMBER 2017

Do you love Ais Kacang? We do too, but Chicken Rice Shop’s recently launched Salted Egg Ais Kacang is a world of its own! More so when 5 of this special shaved ice delight was recently auctioned off in aid of people affected by floods. The auction was conducted by the vivacious Dato Seri Vida in her signature spirited fashion, injecting lots of fun and life into the closed-door event held at Mid Valley Megamall. The 5 bowls of gigantic ais kacang raked in RM10,150, surely making them the most expensive deserts in the country – for a good cause! The contribution was received by MERCY Malaysia’s Vice President II, Datin Raja Riza Shazmin. Thank you, Etika Sdn Bhd, suppliers of Dairy Champ and Chicken Rice Shop, for your yummilicious contribution!


30 DECEMBER 2017


While the rest of the world was still in holiday mode, the refugees in Syria have little or nothing to look forward to in the coming year. MERCY Malaysia’s team brought some New Year cheer to 90 families at Reyhanli as the year closed, with blankets, carpets, mattresses, coal and firewood to keep the family warm throughout the harsh winter. The contribution was made possible with donations to our Syria Winter Fund. Thank you to all who had contributed!


On 18 – 25 February 2017, MERCY Malaysia’s medical team on our 5th Cleft Lip & Palate Surgical Mission to Magway, Myanmar, performed treatment on 50 children at Magway Regional Hospital.

The appalling conditions of Kyauk Tan Sub-Rural Health Center concerned safety of the community has led MERCY Malaysia – led by our Director of Programme Development & Operations, Mr. Norazam Ab Samah – to discuss the reconstruction and renovation of the centre with the Rakhine State Health Department (SHD) in order to ensure that communities in and surrounding Kyauk Tan including 11 villages in the area are able to access a more quality Primary Healthcare (PHC) services in future.

The SRHC in Thet Kel Pyin, also near Sittwe Town, which is the only Emergency Referral Centre serving IDP camps and villages for communities staying outside of Sittwe Town, had been renovated to increase its capacity of managing patients to ensure it offers continuous and quality services. Managed by SHD of Sittwe and supported by International NGO including MERCY Malaysia, the service at Thet Kel Pyin SRHC will run for seven  days a week to ensure referral services are available for the communities, including provision on staffing and medical supplies.

Apart from providing primary healthcare (PHC) services for IDPs, MERCY Malaysia has also supported the Rakhine SHD during their on-going health campaign including EPI & Polio Distribution of hygiene kits to 1350 families in Baw Du Pha, one of the IDP camp outside of Sittwe. In Sittweealone, with 1015 hygiene kits distributed to households inside the IDPs Camps and villages around the area, the PHC services are now covering 9 sites near the area including three static and six mobile clinics both in the villages as well as IDP camps, providing free consultation and medicines as prescribed by the medical officers.

With 1015 hygiene kits distributed to households inside the IDPs Camps and villages around the area, the PHC services are now covering 9 sites near the area including three static and six mobile clinics both in the villages as well as IDP camps, providing free consultation and medicines as prescribed by the medical officers.

MERCY Malaysia team distributed hygiene kits and tarpaulin sheets designated for four villages in North Maungdaw. Some essential medical supplies were also distributed to Maungdaw station hospital during the visit upon receiving an official request from the Township Medical Officer (TMO). On 10 March 2017, MERCY Malaysia also donated a generator for Maungdaw Station hospital. The handing over was attended by Representative of the TMO Dr. Myat Htun Khine and MERCY Malaysia Director of Programme Development & Operations, Mr. Norazam Ab Samah.


download (8)On 11 December 2016, for the first time in 2 years, MERCY Malaysia entered Gaza through the Rafah border crossing in Egypt to deliver humanitarian aid to the Gazan people. This mission marks the first humanitarian mission allowed to enter through the Rafah border since the border crossing was permanently closed in 2014.

The humanitarian mission into Gaza was led by the Malaysian Ambassador to Egypt and Palestine Datuk Ku Jaafar Ku Shaari, as well as MERCY Malaysia Director of Programme Development and Operations, Norazam Ab Samah. Two other Malaysian embassy officers were also present throughout the mission in order to assess projects being carried out by Malaysia apart from providing humanitarian aid.

MERCY Malaysia launched the Al Amal Centre Building, both a psychosocial centre for psycho-social programmes to be conducted, as well as a school for less privileged children and children with disabilities. Also launched, a new laboratory for the Faculty of Medicine at Islamic University of Gaza, each worth US$ 200,000 (RM 884,000). Apart from the delivery of food and winter amenities to families for upcoming winter months, MERCY Malaysia also conducted a workshop on ‘Sustainable Hospital’ at the Islamic University of Gaza.

Since 2008, MERCY Malaysia has channelled RM$18 million into Gaza, being the contributions of concerned Malaysians.


8d47eacd-d33d-49a6-9b88-89a68db85522The MERCY Malaysia team, led by our Honorary Secretary YM Datin Raja Riza Shazmin Raja Badrul Shah, participated in the exhibition at the Dubai International Humanitarian Aid and Development Conference and Exhibition (DIHAD) on 21 – 23 March 2017.

DIHAD held under the patronage of Emirati Vice-President and Prime Minister and ruler of Dubai H.H. Sheikh Mohammed Bin Rashid Al Maktoum, is supported by the Mohammed Bin Rashid Al Maktoum Humanitarian and Charity Establishment, the United Nations, the UAE Red Crescent Authority, International Humanitarian City, Dubai Cares and the Organisation of Islamic Cooperation (OIC).

DIHAD 2017 Conference programme reviewed critical issues related to children and conflict as well as the consequences, traumas and lasting scars derived from living in and fleeing from war zones: children as refugees and IDPs and what this truly means for them. Our booth were visited by the Malaysian Consulate General and Vice Consulate General.