We are committed to delivering the highest level of professionalism and care in our work, whether in the field with our beneficiaries or other stakeholders at our Headquarters.

If you are unhappy with your interaction with us, or feel that we could improve our level of service in any way, please submit your complaint here. You can submit a complaint using a pseudonym if you prefer to remain anonymous.

Please click here to download our Complaints Response Mechanism.

MERCY Malaysia continued its partnership with The Office of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency, and ran 11 mobile clinics in Klang to offer primary healthcare to the stateless as well as marginalized communities.

Your support inspires us to continue our humanitarian work. Help us do more.

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